193-197 Warren Road

Smithfield, NSW, 2164, AU

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer Australia wide delivery for all products in the all product range. All items are usually dispatched within 24 hours of payment. We use Australia Post Postage system for shipping and we offer a FREE Australia wide Shipping.

Which payment methods are accepted in the Online Shop?

We accepts PayPal, Visa, Mastercard credit card and Bank Transfer payments*.

How long will delivery take?

Typical delivery times expected are:
Sydney – Approximately 1-3 business days
Melbourne, Adelaide – Approximately 2-5 business days
Brisbane, Perth – Approximately 3-7 business days
All areas outside these metro locations please allow up to 8-10 business days.
Please note these time frames are estimates, and our carrier Australia Post, endeavours to meet these estimates at all times.

How secure is shopping in the Online Shop? Is my data protected?

Our website uses SSL Encryption and all payments made on the Woolcomfort online store are processed by the PayPalPayment Gateway which is highly reliable and secure.

What exactly happens after ordering?

Once your order has been confirmed. Our production team / packing team will start work on your order straight away.

Do I receive an invoice for my order?

Order invoice can be download under the account.

Send us an email

Please send us a message, our friendly customer support team will get back to you as soon as possible.